UK Orders
I always post by Royal Mail first class within 3 days of receiving payment .
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UK special delivery 
I can also send items by special delivery it’s insured and is next day delivery.

If a parcel does not arrive please contact me ASAP so we can hopefully resolve the problem items sent from the Uk to other countries can  sometimes take up to 4 weeks to arrive so bare this in mind and be patient .I always get proof of sending so I can supply receipts if a claim does need to be made.

Refunds
If you are not completely happy with your item and it’s within 14 days of your purchase I can give a full refund or exchange .

However
The following items can not be refunded or exchanged.
Personalised orders and commission based items.
Items bought on Sale.

I can refund on damaged items but this does not include the postage this I am afraid must be paid by you.